Licence Bureau provides a corporate driving license checking facility for businesses to check that all company drivers are legal. Their products serve a wide variety of clients including 23% of the FTSE 100. The old portal interface was difficult to use and whilst functional was time consuming and frustrating.
Licence Bureau approached us to develop a new user interface for the compliance portal. We worked closely with the client stakeholders to understand their business, the challenges they faced, their vision for the portal and the services they wanted to provide their customers.
Following numerous workshops, customer interviews and strategic planning sessions we produced a number of lo-fidelity wireframes and an interactive prototype that allowed us to work very closely with Licence Bureau to constantly check key user workflows within the application interface.
The result the new portal has had on the Licence Bureau has been fantastic.
New service offering, high level of customer retention and increase in new business has resulted in huge growth for Licence Bureau in such a short time. Competition within the market has now increased dramatically, and the new application has given Licence Bureau a unique selling point, positioning them as the 2nd biggest fleet and driver management tool in the country. As a business Licence Bureau has seen a dramatic 20% growth in the business since the launch of the portal and a 25% growth in the number of customers.